Improve Tough Work Talks: 5 Proven Ways

Not having difficult conversations would be nice, but it's not realistic. Challenging chats are common in the workplace. Tough discussions are necessary to improve a bad situation.

Starting tough conversations at work can be hard. But we asked five business leaders to share tips on how they do it. They tell us how they talk about sensitive subjects with their team.

Build Rapid Trust

It depends on the challenges you are facing to know how to handle a tough conversation. Mayank Goswami, a Travelex assistant VP, states this.

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Those in leadership positions may need to handle cultural issues within the company. This could involve implementing a new project and addressing potential conflicts.

To make people more confident, the key is to address their worries.

Goswami says fear can come from technological or position changes. It's important to understand what people need. Supporting them in the transition is key.

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When trust is already built, it's easier to have difficult one-on-one conversations.

Put yourself in their shoes. Get why they're worried and scared. Fixing those problems should be your top priority - it's the only thing that matters.

Explore Obstacles With Care

To be successful, Mary O'Callaghan suggests trying to connect with someone on their level. She's the director of technology engagement at British Heart Foundation.

According to her, people are aware of problems in the workplace. Skilled managers tackle issues without creating tension.

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It's not common to be unaware of improvements needed.

If you ask nicely, you may discover that the person you're speaking to is aware of a problem that needs to be dealt with.

O'Callaghan always begins by asking for someone's feelings on a matter.

If I see a problem, they might too. They just don't know how to talk about it. I ask them how they're feeling and if they want to talk about any issues.

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Sometimes, people need help to talk about personal issues. You shouldn't make them feel guilty or responsible.

Don't blame anyone, look for solutions. If there's an issue, let's fix it. We need to find ways to solve the problem and prevent it from happening again.

About Your Feelings

Bob Michael, who is the data leader at DFS, believes experience is valuable. By having more challenging talks, you can learn to communicate better with others. You can also customize your approach to cater to each individual.

Michael prefers to be direct and honest in his approach.

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He stated that he never intends to make anyone upset. Instead, he aims to be transparent, truthful, and offer assistance to people whenever possible.

Michael claims that talking about challenging topics has become simpler as he progressed in his profession, and he suggests advice for individuals who are venturing into leadership roles.

He says to build confidence and network. Step out of your comfort zone. Put yourself in a good position.

I'm not too extroverted. I'm more on the quiet side. However, with age I've learned it's easier to be honest. I speak my mind straightforwardly.

"Regularly Give Generous Feedback"

River Island's CIO, Adam Warne, believes that tough conversations should not be unexpected to the receiver.

Great managers give early feedback and communicate the need for improvement well before a one-on-one meeting.

"That's a big surprise," says Warne about unexpectedly discussing someone's performance in a room.

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If you've been talking to someone for three months and telling them to improve after every chat, the hard talk won't be unexpected.

To avoid a tough talk with your co-worker, make sure to interact with them frequently.

Warne suggests giving frequent and generous feedback. This makes difficult conversations less difficult.

Leave A Lasting Impact

Rajeswari Koppala works for United Airlines as senior manager of DevOps. She thinks it's important to listen to everyone's perspective. Even if you disagree with someone, it's still important to hear them out.

She says that people like those who listen to them. To start a conversation, it's important to listen to their perspective and approach with positivity. If you need to contradict someone, still begin with something positive.

Koppala thinks that experts can use methods to make sure that the person they are talking to about a tough topic isn't too vulnerable.

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"I learned a technique from my mentor called the sandwich approach," she explains. "It's crucial to not only begin your conversation with positivity, but to also end it on a high note."

She says to begin positively, put your criticism in the middle, and end positively.

Starting a difficult conversation with something positive makes it less hard. Also, ending the conversation positively helps.