EE and Vodafone: Technical bug hits mobile networks

EE and Vodafone: Technical bug hits mobile networks

Source of the image, Getty Images

Users from two of the most well-liked mobile networks in the UK have experienced difficulties with their devices.

EE and Vodafone: Technical bug hits mobile networks - Figure 1

Complaints regarding Vodafone and EE started surfacing approximately at noon, as stated on the Downdetector website.

Vodafone informed the BBC that their network was functioning without any problems, however, their customers were experiencing difficulties in making calls to EE numbers.

EE apologized for any inconvenience that may have been caused to its customers and assured them that it is diligently working to promptly resolve the issues.

A representative from EE informed the BBC that they acknowledge the issue some of their mobile users are facing with regards to being incapable of placing or receiving calls from a Vodafone contact.

We're making fast efforts to address this issue and we deeply apologize for any inconvenience it may have caused.

EE also previously stated that calls to different networks, mobile internet access, and SMS were not impacted.

The statement seems to vary slightly from the account provided by its rival.

Vodafone users encountered issues as they reported their difficulties on online platforms dedicated to tracking and resolving problems, as well as on X, previously referred to as Twitter.

However, the company indicated that there were no issues with its network and stated that some of its customers have been affected by a problem with the EE network.

As a result, a number of clients were not able to establish connections with EE phone numbers. Moreover, this predicament also impacted individuals who had previously switched their phone number from EE to Vodafone.

Transfers or "ported" numbers from EE to any other network such as Three, O2, and Vodafone encountered issues, clarified the spokesperson for Vodafone. This occurred because three digits in the mobile number still indicate that they belong to EE. Consequently, even if these individuals are no longer EE subscribers, their calls pass through EE's infrastructure for a short period of time.

Vodafone stated that the issues at EE were impacting calls to networks other than their own, though the ex-EE clients could still make calls within their new network.

Earlier tonight, patrons of both establishments were still sharing their grievances on X regarding connectivity problems.

Additionally, there have been reports of issues from O2 subscribers on Downdetector.

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