Veteran DJ Tony Blackburn criticises ‘cold and uncaring’ Tesla after crash

Tony Blackburn, an experienced radio DJ, has expressed his dissatisfaction with Tesla's unsympathetic and unapproachable customer service. The reason behind his frustration was the prolonged waiting time for his car to get fixed after having an accident.

The person who was hosting the show called Morning Live had his Tesla Model 3 car completely damaged after a big lorry crashed into the back of it while he was on his way to record the show for BBC. This accident took place only a few days prior to Christmas.

Blackburn, who is 81 years old, shared that he did not suffer any injuries. However, he has been waiting for around two and a half months without receiving any feedback from Tesla.

He said that he couldn't contact a real person and had to communicate all his questions through the Tesla application.

He expressed that the problem lies in the lack of individualized assistance. He has been attempting to contact them, but receiving no response to his text messages.

It can be quite a challenge to successfully contact a real person.

I have a great affection for Tesla as it is the most outstanding automobile that I have ever operated. I've been a proud owner for three years and recently decided to upgrade to a newer model. However, my satisfaction does not only stem from the car itself, but also from the exceptional after-sales service provided by Tesla.

It feels like they only want to make the sale, and once they've made it, they forget about you. The car itself is amazing, I must admit, but their approach to business doesn't sit right with me. They seem very distant and indifferent, don't they?

It's really frustrating how negligent they appear to be. The most infuriating part is the complete lack of concern they demonstrate. Trying to get in touch with an actual person is impossible. Even after sending a few emails, not a single response has been received.

Customers of Tesla, a company led by the wealthy Elon Musk, have long been complaining about delayed delivery of car parts that have left them waiting for several months.

On Trustpilot, a website where consumers can leave reviews, the manufacturer's rating is only 1.7 out of 5.

In March of this year, a group of car owners from America filed a lawsuit against Tesla claiming that they are not permitted to go to repair shops that are not affiliated with the company or use parts that weren't supplied by them.

According to Virginia Lambrix, an individual who owns a Tesla Model S and filed a lawsuit, the repair options available to Tesla drivers are inferior to those available to individuals who own vehicles that run on petrol or diesel fuel. Additionally, Lambrix noted that the actions taken by Tesla have influenced the conduct of other companies that produce electric cars.

Tesla's assertion that electric cars need less maintenance and fewer repairs in comparison to petrol-fueled cars has been criticized by reviewers who work independently.

A lot of individuals who possess something have expressed their dissatisfaction with the exasperating time they have to spend before obtaining new parts or scheduling an appointment for assistance.

According to the lawsuit, despite the manufacturer's threefold growth since 2018, the amount of stores and service stations has not increased at the same rate.

The legal case aimed to compel Tesla to provide handbooks and diagnostic equipment to people and small repair shops, and repay buyers for any additional fees they may have incurred for fix services.

Tesla has been asked for their input.