MGM Resorts: Slot machines go down in cyber-attack on firm
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Clients of MGM Resorts, a famous casino and hotel corporation, have brought up issues regarding the malfunctioning of slot machines and online room reservation systems after the company experienced a cyber-attack.
Some computer programs were closed because of a problem with digital safety, announced the company.
However, it stated that its establishments are still in operation.
A guest staying at the MGM Grand located in Las Vegas reported that they mistakenly entered the wrong room due to problems with the hotel's digital keys. As a result, the hotel personnel had to provide them with physical keys to remedy the situation.
According to the BBC, the staff provided her with a free stay as a form of compensation.
She shared a TikTok video displaying the inoperable gambling games and slot machines at the vacation destination.
Many individuals have expressed their grievances on social networking platforms due to the cancellation of their bookings, inability to complete check-ins, card payments, or access their MGM accounts. A particular client had to exit from MGM Grand since he couldn't find a way to pay for his meals except to obtain cash.
On X, previously referred to as Twitter, MGM Resorts declared that it had initiated a probe "with the aid of prominent external cybersecurity professionals."
According to the statement, we informed the authorities and immediately acted to safeguard our information and technology by disabling particular systems.
The corporation announced that they are still conducting their inquiry on the cyber breach and have yet to determine the details surrounding its extent and characteristics.
In a later declaration, they stated that their vacation spots that consisted of restaurants, shows, and gambling services are still running.
The hotel has confirmed that their guests can still go in and out of their rooms, and that their Front Desk is available to help guests whenever necessary.
The official website of the company cannot be accessed at the moment. A notice displayed on the front page states that the site is "unavailable at this time" and advises clients to reach out to the company through alternative means such as telephone or other external websites.
The firm's resorts' websites exhibit comparable information. The corporation possesses hotels and casinos throughout the United States, featuring several of the most renowned spots in Las Vegas.
MGM Resorts has announced that they have experienced a cyber-security breach for the second time in a few years.
Last year, a cloud service belonging to the company was infiltrated and cyber criminals made off with over 10 million customer records. The stolen information includes customer names, addresses, as well as passport numbers.
It remains uncertain whether comparable information has been taken due to this recent digital intrusion.